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| <<Back to the news index. |
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| Mr M Liddell (Sept 11) |
| Excellent service, good value and you can even have lunch in their superb pub while you wait! |
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| Mr P McNicholas (Sept 11) |
Upon collection an unusual vibration was discovered. You provided me with your courtesy car and the fault was rectified by lunchtime the following day.
A very prompt and good response to this situation. Very professional. Thank you. |
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| Mr R Burnell (Sept 11) |
I was delighted with the service I received from Aston Workshop, especially the friendliness and cheerfulness of the staff.
This makes all the difference to the experience and is a pleasant change from the often somewhat sterile atmosphere at the main dealerships. |
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| Pulman VW (Aug 11) |
Excellent, no hassle kept informed!
Thank you. |
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| Mr Lendrum (Aug 11) |
Truly outstanding personalised service, unbeaten with courtesy car thrown into the package.
Thank you! |
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| Mr Jones (July 2011) |
It was a pleasure to have worked with you and with John Gray in particular. I am thrilled to have the DB2 back and will let you know how the car does in the coming years. |
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| Mr Molins (July 2011) |
"Good morning Paul,
Gerard returned last night and left the car with me to clean etc. He has asked me to convey to you his sincerest gratitiude for all that you did for him and his wife when they were there. To say that he was blown away by the experience would be an understatement and the following week in Scotland and around the UK was also excellent, the car never missed a beat despite at one point being stuck in a huge traffic jam in Glasgow for over 3 hours!
He has mentioned a small problem of noise / vibration from the rear axle at about 85-95 mph which disappears over 95 I will try the car out over the next couple of days and report back to you.
Other than that a great time was had by all.
I believe I have already sent you an email indicating where we want the car registered to , as soon as we have that we can get the car properly insured .
Now lets get onto future business lets do a deal on the silver car !!!!" |
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| Ms Burchall (June 2011) |
I simply cannot praise your work, customer service and ethos highly enough.
My car is happy, I am happy.
Thank you so much! |
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| Mr Tomkins (June 2011) |
| “Very pleased. Car is wonderful. A few snags but John Gray is sorting!” |
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| Mr Wickham (May 2011) |
| “Problem quickly solved and useful information supplied by John. Brian Spearman most helpful and resourceful, will continue to use your facilities!” |
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| Mrs Nita Vooght (May 2011) |
"Thank you so much for your help and prompt assistance please show this e-mail to your Manager, I cannot fault the service received from your parts/despatch department, nothing was a problem and offers to resolve were given without hesitation. I will recommend your company with confidence.
Many Thanks" |
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| Mr Dunn (April 2011) |
| “As with every visit, 5 star service & advice. Many Thanks.” |
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| Mr Holt (Apr 2011) |
| “Always feel assured after your servicing. Thanks again.” |
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| Mr Beat (Apr 2011) |
| “Brilliant service from John and all the Aston Workshop staff. I will be booking the car in for a service in May. Also excellent value for money on the repair. Don’t think I will be going anywhere else in the future. Knowledgeable staff are priceless.” |
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| Mr Wilson, (April 2011) |
“I was absolutely delighted with all aspects of the servicing of my DB9.
The fact that you did not charge for new plates was noted and appreciated and also the uncharged for efforts of your paintshop to polish out some small marks on the LH rear wing. Neither of these items would have been very expensive but that is not the point.
I would have absolutely no hesitation in recommending Aston Workshop and I am really delighted to find that this level of service does still exist!
I will be back when necessary. With my thanks to you all.” |
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| Mr Savage (Mar 2011) |
| “Very helpful, excellent communication. Car delivered safely at competitive price.” |
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| Mr Jarvis (Mar 2011) |
| “Very pleased with the service.” |
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| Mr Klaiber (Jan 2011) |
| “Excellent service and very helpful.” |
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| Mr O Neill (January 2011) |
| Excellent service and courteous staff. Will use you again in the future. Thanks. |
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| Mr B Morrison (November 2010) |
The service we received from Aston Workshop was "second to none"! From the moment we arrived at Beamish to the moment we left we were treated as guests or priority customers.
We will be back. |
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| Mr Murphy (October 2010) |
All good!
Great car & quality of work! |
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| Mr J Cain (October 2010) |
| Fantastic service yet again - many thanks for looking after me and the car so well!! |
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| R Smith (October 2010) |
All good things are worth waiting for. The enhancements have transformed my car. Thank you all very much. |
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| Mr A Connolly (September 2010) |
| John - workshop foreman - was very good at explaining the work scope. |
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| Mr Cain (July 2010) |
I just wanted to drop you a line to say ‘thank you’ for looking after my car last week – AMV8 N400 Roadster.
I was delighted to pick the car up on Saturday and the time afforded by Brian in showing me around your facility. I have to say I was totally impressed by the high standards employed at your place. I shall certainly be returning in the future and of course recommending you to my colleagues. |
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| Mr G Dunn (June 2010) |
Just a quick note to thank you and any of the Aston Workshop team for the return of my car in great nick! My short drive home felt better than it ever has in the short time I have owned the car and the kind gesture of the calendar in the boot has caused great negotiating between a 5 – 14 and 17 year old boys in the house!
Hopefully will not see you soon but if I have any other issue or service I will not hesitate to ring you first. |
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| Mr. and Mrs. Oakman (May 2010) |
| “Many thanks for the hospitality and of time so generously given by all. It is a pleasure to deal with company so customer focused. You will certainly see us – and the car – again, Thanks” |
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| Mr Beattie (April 2010) |
"Dear Anna,
Just a quick note to thank all concerned for the servicing and warranty work on my DB9. I could not have expected to receive such a friendly welcome or such exacting service. It is wonderful to know that there is a company who are as passionate about Aston Martin as I am... I would like to make a special thanks to your mechanics and technicians who have done a magnificent job. It is wonderful to know that there are experts who care about my car as much as I do, and whose work is exemplary." |
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| Richard Gregory (March 10) |
Dear all
I would like to express our sincerest gratitude and deepest appreciation for the welcome extended to us yesterday. Special thanks to Louise, Paul, John, Len, Waxoyl man and everyone else in the team.
We had a fantastic day and were amazed by the incredible cars and more importantly the professional and personable people responsible. It is hard to comprehend the freedom, trust and time imparted; we are truly moved.
The insight into the techniques, skill, artistry, dedication and knowledge involved was fascinating. The anecdotes about the business, the cars and the clientele were equally amazing. We wish you all continued and well deserved success.
We were made to feel even better than royalty; like friends of an inner circle, such was the warmth, enthusiasm, patience, consideration and genuine efforts by everybody to offer an experience to be treasured.
Thanks to you, a dying man fulfilled a lifelong dream to ride in a DB5. Such has been the effect of his experience that he slept soundly for the first time in days and has awoken elated, invigorated and excited about being able to share his adventure with friends and family. It was a magical dat that will live with him forever.
Aston Workshop = Nulli Secundus! |
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| Richard Furse (October 2009) |
Customer Satisfaction Survey - 20/10/2009
"A proper understanding of old cars and how to get the best out of them. A business FULL of "real" people who love their job - no box tickers in sight!!!" |
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| James Nicholson (July 2009) |
| Dear John, Just a short note to thank you and the rest of the Aston Workshop team for the excellent work you have done on my car. I took her out for the first time with the local AMOC club last week-end for a drive through Kent and she is running beautifully.
Many thanks again. Regards, James Nicholson |
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| Martin Horstel (July 2009) |
| Dear Paul: We just arrived back home with our wonderful Aston Martin DBS V8. It was a great experience to purchase this lovely car from the Aston Workshop: A perfect car, with excellent service included to make her just very well prepared for much more than just for the ride back to Germany. Whats more, it was a great pleasure for my family, including my two young boys, to visit you, John and Bob on the weekend again. The excellent organisation, the enjoyable test drive with some of the great Astons of your collection, and finally a perfectly set up transfer made it a really memorable weekend trip. We will be back! Many thanks to you and all your colleagues, With best regards, Martin Hörstel & family |
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| Mark Robinson |
| Afternoon Paul,
I just wanted to send an e-mail to let you know how wonderfully well the Aston performed on its recent journey to the south of France.
The car was set up superbly and I want to take this opportunity to thank Mick Durrant for his work in making the car such a pleasure to drive – it was incredibly responsive and provided a quite wonderful soundtrack – in fact there were times when I wondered whether I really needed a radio in the car because the raw power and kick down is just pure pleasure to listen to.
The car looked magnificent and rightly received some admiring glances in the UK, but even more in France. Quite regularly, cars would speed up to take a prolonged look at the car and I lost count of how many phones were pointed at the car to take pictures. By the time I got to Le Mans, things reached ridiculous levels. To get to the campsite you have to drive through a couple of sections where fans line the street to admire the cars that fellow Le Mans fans bring. I approached a throng who applauded the arrival of the Aston and one man kneeled on the road in front of me – all very bizarre. On the campsite the Aston was regularly photographed and the French were very keen to learn more – all they kept saying was “We love Aston Marteeen”. One man had heard that the engineer put their name on the engine when it was built so when I showed him Mick Wilson’s plate he was heartily impressed.
On the journey which followed to the southern French coast there were admiring glances at the car from many people – including the gendarmerie! I lost count of how many people did a double-take. Throughout the week or so I was away, the car started first time every time and I’m ashamed to say that the only time when I thought things were going wrong it was the fault of yours truly – I’ve become so used to modern cars with engine management systems that when the temperature dials started rising I feared the worst but actually it was perfectly normal.
B119 WWT is a truly wonderful car to drive and I feel that after 2000 miles I have a much greater understanding of what the car can do and why it is such a pleasure to own. Without question, the vehicle is a credit to the Workshop and to the work you have all done to make it as enduring to drive as it is to look at.
I look forward to taking the opportunity to drive the car again very soon. Kind regards, Mark
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| Robert Coucher |
| Dear Clive.
It was a pleasure to feature the Aston Martin DB5, registration number GGW
2C, on the cover of Octane magazine last month.
The car is absolutely stunning and it was a joy to drive for the duration of
the test feature.
I was not aware that your Aston Workshop undertook the comprehensive
restoration of this car in 2002 nor that you looked after it up until 2006.
Having now seen the detailed photographs of the restoration work you
undertook it is clear that this Aston's superb level of finish is very much
as a result of your firms work. An excellent job.
The exterior panels, panel gaps and surfaces are absolutely flawless and, as
quoted in the article, 'things just get better inside.' Seldom have I
experienced such a beautifully trimmed and finished interior.
As well as looking outstanding the DB5 behaved impeccably throughout the day
and it proved to be fantastic to drive on the motorways as well as on the
fast country roads.
As mentioned in the feature, this is undoubtedly one of the Best Aston
Martins In The World!
And sorry I messed up and wrote that it has a 4-speed gearbox. I enjoyed its
immense grunt in 5th, I can assure you.
Regards,
Robert Coucher
Editor, Octane magazine
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| Lionel Biggs (May 2009) |
Hi Paul, Just a few lines to tell you that I took out the E on Sunday for its first expedition.
I can't tell you enough how pleased I am with the beast, and would like to take this opportunity to thank all at Aston Workshop for a restoration that surely cannot be bettered.
I had trouble getting out of the petrol station at the start of the run, there were that many guys taking photos of it. The old chap ( 91years) that I ride the classic bikes with, has a mate that worked on the E-Type production line for most of its run, and says he does not remember any of the cars leaving the factory in that sort of condition, which has got to be the ultimate compliment to you all. But just one thing Paul, before your head swells so your hat doesn't fit,----I found out why we had trouble in starting the car in order to get it off the transporter, someone, would you believe, had syphoned all the petrol out of the tank. They must have done because you surely would not have forgotten to fill it up would you? Perhaps we can settle this with a couple of beers when I come out on the 17th of next month. Best Regards Line |
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| Rob Keereweer (May 2009) |
| Dear Bob and Dear John, I just came back from my trip to Italy where I drove the Mille Miglia route from Brescia to Rome and back. As a non-official participant I was able to fully use the potential of the Aston and I am happy to say that the car drove fantastic and never missed a beat. Furthermore the road handling was excellent and me and my friend Hans really enjoyed the car. I think this is a compliment to The Aston Workshop and the team that build my car. Here are a few photo's to illustrate the trip. Thanks again for building such a fine car for me! Kind regards, Rob Keereweer |
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| James Nicholson |
| Paul, Just dropping you a short e.mail to thank you and the whole team for doing such a great job on my car. The engine ran beautifully all the way down to London (we almost got home on a tank of petrol) and the car looked fantastic (especially the wire wheels); We had many admirers. We had a great drive until we hit Friday evening rush hour traffic around the M25. It has been a pleasure buying a car from a team of people who are so obviously passionate and knowledgeable about what you do and the way the car was presented and ran was evidence of that. Your reputation is well known, but I would happily tell anyone who is interested what a great service you all provide. Thank you for Max's Aston Martin hats. It helped that my co-pilot looked the part. Finally, thank you for all the time you spent with me, which I have really appreciated. With best regards, James |
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| Robert Clear |
| dear bob,
just a quick email to compliment the work you and your staff done in repairing my aston martin db7.when i picked up the car i just wanted to get home to be honest,and did not examine the car as i should have .but now after driving about 500 miles and having the time to look at all the work thats been done by the aston workshop, i can only say what superb tradesmen you employ,the work that you aston workshop have done to my car is of the highest standered. and the choice to use yourselves to repair my car was the correct choice, many many thanks for a superb job done FANTASTIC WORKMENSHIP.
yours sincerly.
bob clear. |
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| Rupert Shaw |
| Paul, John, Geoff, Clive and Quentin, in no particular order. Thank you all very much for making Thursday a good day out for us. I and Nicole really appreciated being run to the Beamish Museum and Metro Centre.
I've been looking at the car a lot she looks great! |
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| Federico Bonomelli |
| Hi Robert,
the car arrived Saturday early morning (04.15 am).
It is very very fine,
and I like it very much, thank you.
Please, I need the copy of invoice for registration. You can send it by fax (my fax
number is:+xxxxxxxxxxxxxx).
best regards
Federico |
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| Peter Harrison / Williams F1 Team |
| Paul,
That's great, thanks for those. After the slight scare, we had a great trip around the Borders at the weekend and the car didn't miss a beat. The car is superb, an exceptional example. The previous owners have really looked after it well.
I'll get the fuel gauge checked out though, as I'm pretty sure it wasn't reading empty when it ran out. It might be worth asking Nigel if he was aware of the gauge reading high or perhaps sticking? It seems to read correctly between full and half tank, but I didn't dare test it any lower on the way home! I'll take a can of fuel out with me and run the tank down again and see when it runs out.
Your bodywork guys did a great job on those little paint touch ups too thanks. I had another good look round the car last night and its completely spotless.
All the best,
Pete.
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| An overseas customer |
| Meeting 17.03.2008
Dear Paul,
Thank you for hospitality at the Aston Workshop at the last Monday. I have to say that I was positive astonished and impressed about you professional work and the engagement of you team. I had the opportunity to see how an Aston can revive from a skeleton to a beauty. Your team and their head John accomplish an excellent job.
It was a pleasure to walk around the showroom and to have a visit at the single departments of motoring, chassis and body work and the others.
Please do not give up your enthusiasm and love for the Aston Martin cars.
Thank you for the joyful day.
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| Belinda Smith |
| Thank You
I would just like to say how impressed I am with your quick, efficient service. My order arrived yesterday, and there was a nice little surprise, with the free calendar you sent. I'm sure my husband is going to be very pleased, when he opens his birthday presents on Sunday. I have no doubt, I will be back, quite soon on your site, especially if I let my husband loose on it!!!
Thanks once again.
Belinda Smith
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| Andrew Fawkes |
| Hi Jackie,
How impressive is that? My calendar has arrived this morning! Not as impressive as the calendar itself, however.
So far, I have restricted myself to the back cover only and will enjoy each of the prints in their full glory as next year’s months pass… assuming I can resist the temptation to turn over!
Thank you for sending it and thank you too to whoever in your business was contributory to its development and to offering it to owners in exchange for their addition to your database.
Kind regards,
Andrew |
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| Wolfgang Bauer |
| Good morning,
i just wanted to confirm that i received the calendar yesterday.
Thank you very much for this wonderful calendar.
The photographs are great, your photographer does a very good job, each one of the photos is excellent.
Kindest regards from Austria |
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| Alek Jovetic |
| Hi Jackie
I received the calendar yesterday. I am very impressed. Many thanks.
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| Richard Philips |
| Hi Jackie
Calendar here and a lovely thing it is too. Many thanks. Unfortunately the Royal Mail did not heed your advice not to bend it so there is a crease right through but never mind….! A super chrissie pressie for my son. |
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| Tim Hipwell |
| Hi Jackie, calendar arrived safe and sound at work this morning - absolutely superb, stunning photos - many thanks
Please be assured that should I need any parts or work on my DB7 in the future I will be in contact with you straight away
thanks again, regards |
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| John Marton |
| Hi Jackie,
Just a note to let you know that I received the calendar safely yesterday and it looks superb !
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| Alistair Lawson Nov 07 |
| Dear Jackie
I'm very impressed, the Calendar arrived this morning, amazingly fast !!
Also it's a beautiful Calendar and there were so many "ooooo''s that's really nice" I've been tasked to put it up here in the office for next year.
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| Peter Davies |
| Q. I am pleased you like the calendar, superb isnt it? A. The best work I have seen |
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| Steve Langham |
| Dear Jackie,
My apologies, I meant to send you an e-mail yesterday to thank you for the calendar. It arrived safely on Tuesday evening and it absolutely beautiful. Also, thanks for the DB Heaven magazine – very nice reading matter !
I’m not sure if you know, but the AMOC has an on-line forum and there have been a lot of very complimentary posts regarding this calendar and the Aston Workshop offer. The photographer (Tim Wallace) has also made some posts and received praise for his excellent photographs.
Once again, many thanks to everyone at Aston Workshop for the great calendar which will have pride of place on my office wall and many thanks to you for your excellent service.
Kind regards, Steve. |
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| John Thomson |
| Got the calender when I arrived home today, and agree the whole thing is spectacular. It will have space on my wall in work, so all who enter my office will see.
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| Arnold Davey Lagonda Heritage Trust Aug. 2007 |
'This is to acknowledge with many thanks the copy of your splendid book on AUF 77.
Over the years there have been various accounts produced of individual Lagondas but none that I have ever seen approaches yours in comprehensiveness. Only a very few cars have a complete history from day 1, for a start'
'My congratulations on a landmark publication'. |
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| Dianne Young July 2007 |
Hello everybody,
I just wanted to say a big thank you for all your hard work in getting the E-Type looking so beautiful, and for sending it me with a bow on it!.
I am giving it to my Husband Chris on Saturday at his party, and I will send you of a picture with it!!
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| Gary Cohen May 2007 |
Dear Paul,
Thank you for your kind hospitality extended to Glenn Barbi and myself during our visit to Aston Workshop. Our visit was delightful in all respects, and we particularly appreciated the opportunity to meet so many fine people during our few time at your facility.
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| IRTE May 2007 |
Dear Jackie,
Thank you so much for allowing us to come and visit your Workshops and Showroom on Tuesday. The work and commitment that goes on there, was I think a revelation to a number of our members, many of whom had, themselves only worked on large vehicle, buses and trucks. |
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| Charles Cross Feb. 2007 |
Hi Jackie,
Sorry to miss you! I am going to New Mex for the w/e and so will not be at my phone. This is not going to work, I would need the car for Pebble in August, and the time schedule is way off. YOU HAVE BEEN AN ABSOLUTE STAR AND I AM MOST GRATEFUL, all the best
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| Nigel Lawrence Oct. 2006 |
Dear Paul and Staff,
I would first like to thank you all for your efforts in making buying an Aston Vantage from you, such a rewarding experience.
The friendly team spirit from all concerned, Geoff the Paint Manager, to mechanics in the Workshop really made my car how I wanted it, and yourself workuing closely, keeping me informed in how things were developing, I wish you all the very best. |
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| John James April 2006 |
Bob,
car arrived and is just as described, thank you, it has been nice doing business with you.
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| David Kilgore Feb 2006 |
Dear Sir or Madam,
I wanted to just drop you a quick note of thanks. I recently purchased the DB5 Vantage which you had for sale and cannot tell you how pleased I was when I saw it. Simply beautiful. Thank you for convincing the seller to let go of it.
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| Lee Garner (29th March 2005) |
"Hi Dean,
We would just like to take this opportunity to thank you and all the team at Aston Workshop for making the purchase of the above vehicle an absolute pleasure.
My dad (Roger) arrived home late last night after a superb 300 mile journey - despite the bank holiday traffic. He is delighted with the car and both of us extremely impressed with the level of service that you afforded us throughout the purchase.
We will certainly be recommending you to friends and family should they be looking for a classic Aston Martin.
Once again, many thanks
Lee" |
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| Nick Cooper (15th March 2005) |
"Many thanks for all your help. Rest assured I'll pop in again when I'm up that way. The lure of all those Astons will be too strong to ignore.
I'd also like to thank you for the way you have handled the deal. These things can sometimes be difficult but I think you have kept me well informed and been fair along the way. It makes a big change not to have to deal with a pushy salesman."
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| Paul Kaplan (30th November 2004) |
| "She is running just beautifully and we drove roughly 1,000 miles this summer. Please say thanks to all those who worked on her. Thanks again for my wonderful car." |
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| Simon Cowling (18th October 2004) |
"My sincere thanks to Anthony and his team for preparing the car to meet my specific date for a family birthday celebration. The drive home was most enjoyable and the car is everything I could have expected."
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| Ian Wilson (22th September 2004) |
"Just a brief note to thank you after a summer's trouble free motoring in my DB5 following the engine rebuild earlier this year"
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| Iain Muir (12th september 2004) |
"We had a superb run back home yesterday after leaving the Aston Workshop. The car is great fun and I can see that it is going to provide a huge amount of enjoyment"
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| Paul Kaplan (15th June 2003) |
"We were welcomed so warmly and you allowed me to sample my dream car without hesitation. I was hooked….The Aston experience just gets better and better. Just as you said the car needs using and for my part I am learning about the car and its good and bad points (although there are not many of the latter)….I must admit to having had a degree of trepidation when achieving what was a life long ambition to own an Aston. I have not been disappointed in any way. I would like to thank your good self and the rest of the team for allowing me to fulfil my dream. It has been a very pleasurable experience which I have no doubt will continue. Knowing that you guys are there is very important in allowing us poor mortals to own and run a slice of automotive history."
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| Richard Senior (29th December 2002) |
"Warm regards to all at the workshop, we will never forget our first sojourn in our reborn DB4. A perfect trip and a wonderful vacation. After all the many years of little mechanical problems and less than stellar appearance, it was a kind of miracle for us to drive hither and yon in a seeming state of grace."
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| Fritz Maytag (5th November 2002) |
"I want to thank you all for taking so much time and effort over my car in preparing it for my visit. I had such a great time and I am so pleased that I bought the car from you and no one else."
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| Charlie Peat (31st July 2002) |
"Thanks for the work put into the car. Very pleased, more me than the DB6! Much appreciate Paul's attention and help as ever."
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| Jim Meakin (16th April 2002) |
"…a big thank you to everyone at the Aston Workshop for the considerable preparation work carried out on my recently acquired DBS V8. The manner in which the car was checked over and prepared by your colleagues demonstrates the commitment you make to only sell 'proper' Aston's."
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| Mark Mainwaring (27th March 2002) |
"I wanted to let you know how much I enjoyed my visit to the Aston Workshop. You really do know how to turn them out!"
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| James Munsell (01 May 2001) |
"Many thanks for your kind and professional help and assistance and likewise to all your colleagues in the sale of my car, which I must say went extremely well and I am very pleased with the sale proceeds you achieved."
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